» Forum Concept

Please click on the link below for a printer friendly program outline for Friday, September 21, 2006

» Program Outline

 

 
Organisations depend on network and server management infrastructures. The cost of ensuring the confidentiality, availability and integrity of business data is significant and the costs of network or server downtime can be critical. As technologies are ever-changing and organisations have implemented complex multi-vendor server management company, traditional maintenance and support is no longer enough.
That's why Supportex promotes the concept of co- sourcing, whereby it works with clients to determine overall business priorities and develops solutions that are right for each individual customer. These solutions could utilise any of the various building blocks that Supportex has at its disposal e.g. the assignment of a service manager, regular security checks or specific intrusive tests - to name but a few. Customers may want a highly customised offer or one that's primarily off-the-shelf. The end result is always a solution that meets a customer's server and network needs - because that's the bottom line.
Companies today depend on a diverse array of complex server clusters to operate their businesses. When problems arise, timely access to high quality technical services can be critical in keeping networks and systems operational. Downtime means lost revenue for the business, reduced productivity and, importantly, a serious blow to a company's reputation
To ensure that its clients minimise such problems, Supportex offers a full range of scalable, multi-vendor onsite maintenance server management services that affords clients the fastest response and repair time - 24x7 in all of the company's operating regions. In all cases, Supportex will enter into a Service Level Agreement (SLA) that will specifically define responsibilities on both sides.
To ensure that a customer's requirements are met in terms of on-site response to problems; parts stocking, response times, call prioritisation and escalation paths are all incorporated into personalised multi-vendor maintenance contracts.